| However, the value of systems providers such as Western Business Systems is only proven when things go wrong - which on a heavily used system can be the case. That’s when real skills and experience come to the fore. The support technicians at Western, have an excellent working knowledge of Novell, Microsoft and Unix operating systems, and have experience of most types of software applications and hardware. This ensures that all support calls are resolved as quickly as possible, with the minimum disruption to the customer. We aim for a first time fix and try to resolve all queries within a few hours. With the support of on-line modem links, our response times can be reduced even further. | 